Job Description
Transform your career with our paid training program! Join Boston Career Academy as a Weekend Customer Service Specialist and gain industry-recognized skills while earning competitive pay. We're seeking motivated individuals ready to excel in a dynamic weekend environment where we invest in your growth through comprehensive paid training. Enjoy work-life balance with Saturday/Sunday shifts while building a foundation for long-term success in customer service and beyond.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process transactions and resolve inquiries using CRM systems
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to company protocols and quality standards
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to work independently during weekend shifts
- Customer service experience preferred but not required
- Passion for learning and professional development
- Reliable transportation to Boston location