Job Description
Launch your career in customer service with no prior experience! Nashville Growth Partners is seeking enthusiastic Weekend Customer Service Specialists to join our dynamic team. We provide comprehensive paid training, competitive compensation, and a supportive environment where you can grow professionally. This role offers flexible weekend hours (Saturdays and Sundays) with no evenings required. Perfect for students, career-changers, or anyone seeking work-life balance. Enjoy a collaborative workplace culture with opportunities for advancement into full-time roles or specialized departments.
What We Offer:
- 4-week paid training program covering all systems and protocols
- Health insurance options after 90 days
- Paid time off and holiday pay
- 401(k) with company match
- Referral bonuses for successful hires
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism
- Resolve billing, product, and service issues using proprietary software
- Process orders and update customer records accurately
- Collaborate with support teams to resolve complex cases
- Meet weekly performance metrics for call quality and resolution time
- Document all interactions in CRM system with detailed notes
- Participate in monthly training to enhance product knowledge
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency and typing ability
- Reliable transportation to downtown Nashville location
- Ability to work weekends (Saturdays 8am-5pm, Sundays 10am-6pm)
- Positive attitude and problem-solving mindset
- Pass background and drug screening