Job Description
Join InnovateTech Solutions and launch your IT career with our comprehensive training program! We're urgently hiring motivated individuals for our entry-level Technical Support Specialist role in Seattle. No prior experience required – we provide full paid training in cloud technologies, networking, and cybersecurity. Enjoy competitive pay, growth opportunities, and a collaborative environment in Seattle's thriving tech hub. Immediate start dates available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex issues
- Participate in ongoing skills development sessions
- Support cloud infrastructure deployments (AWS/Azure)
- Adhere to ITIL best practices and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (provided)
- Valid Washington State ID or driver's license
- Ability to work flexible shifts (some evenings/weekends)