Job Description
Join our award-winning customer service team in Raleigh, NC! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant downtown location. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce experience preferred)
- Meet/exceed daily performance metrics (handle time, quality scores)
- Document interactions accurately in compliance protocols
- Collaborate with team leads to improve service delivery
- Participate in ongoing training programs
- Maintain 98% attendance schedule
Qualifications
- High school diploma or equivalent (college degree a plus)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM)
- Exceptional verbal communication abilities
- Ability to work flexible shifts (including nights/weekends)
- Proficient with Microsoft Office Suite
- Pass background/drug screening