Job Description
Are you a dedicated professional looking for a stable career in Laredo, TX? We are seeking a Direct Hire Call Center Agent to join our growing team.
We pride ourselves on exceptional customer service and offer a supportive environment where you can thrive. This is a direct hire opportunity, meaning long-term stability and growth potential.
Why Join Us?
- Competitive hourly pay ($15.00 - $22.00)
- Health, dental, and vision insurance
- Paid time off and holiday benefits
- Career advancement opportunities
Responsibilities
- Answer incoming customer calls and emails with a professional and empathetic demeanor.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction.
- Enter and update customer information accurately into the CRM system.
- Follow standard operating procedures and scripts while adapting to customer needs.
- Collaborate with team leads to improve call handling times and quality scores.
- Escalate complex issues to management when necessary.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Bilingual in English and Spanish is highly preferred for this Laredo-based role.
- Previous experience in a call center or customer service environment is a plus.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work in a fast-paced, high-volume environment.