Job Description
Join our award-winning customer service team in Fort Wayne! We're urgently seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience necessary – we provide paid training!
Why Join Us?
- Flexible day/night shift options
- Health/dental/vision insurance
- Tuition reimbursement program
- Employee recognition awards
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating shifts (including weekends)
- Basic computer proficiency (typing 30+ WPM)
- No call center experience necessary – training provided!