Job Description
Join our dynamic team at Urban Solutions Group as a Customer Service Representative! We offer comprehensive paid training and weekly paychecks to support your financial stability. This is your opportunity to launch a rewarding career in one of NYC's most vibrant industries while gaining valuable skills in communication, problem-solving, and client relationship management.
Our commitment to your growth includes:
- 4 weeks of paid hands-on training
- Weekly direct deposit paychecks
- Clear career advancement paths
- Modern Manhattan office with flexible scheduling
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues using CRM systems
- Document interactions accurately in Salesforce database
- Collaborate with technical teams for complex escalations
- Meet/exceed weekly performance metrics
- Participate in ongoing skill development sessions
- Support cross-functional projects during training
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, internet navigation)
- Strong verbal communication skills in English
- Ability to work flexible shifts (including weekends)
- Positive attitude with customer-first mindset
- No prior experience necessary - training provided
- Must pass background check and drug screening
- Authorized to work in the United States