Job Description
Join Cincinnati's fastest-growing customer service team! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Immediate openings available!
Why Join Us?
- Health/dental/vision insurance
- 401(k) with company match
- Paid training & career advancement
- Flexible scheduling options
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with support teams for complex escalations
- Participate in ongoing training programs
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication & active listening skills
- Proficient in Windows OS & CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Typing speed: 35+ WPM
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset