Job Description
Launch Your Career with Seattle's Premier Customer Service Team!
CustomerConnect Solutions is urgently seeking dynamic Call Center Agents to join our award-winning team in Seattle, WA. We offer competitive compensation, comprehensive benefits, and a vibrant work culture focused on growth and recognition. As a key player in our customer experience revolution, you'll deliver exceptional service while enjoying flexible scheduling and performance-based bonuses.
Why Join Us?
- Industry-leading pay ($22-$28/hour) + quarterly performance incentives
- 100% paid medical/dental/vision insurance after 60 days
- Clear advancement path to Team Lead/Specialist roles
- Modern downtown Seattle office with skyline views
- Free parking and transit stipend
Don't miss this opportunity to work with a company that invests in its people. Apply today and start making a difference!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using CRM systems (Salesforce experience a plus)
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR), CSAT
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in compliance with company policies
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons
- Must pass background check and drug screening