Job Description
Join our award-winning customer service team in sunny San Diego! We're urgently hiring passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workplace with stunning bay views. Immediate start dates available!
Why You'll Love Working With Us:
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
- Free downtown parking
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software (Salesforce)
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in ticketing systems
- Collaborate with support teams for complex escalations
- Participate in continuous improvement initiatives
- Maintain 98% call schedule adherence
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months call center or customer service experience
- Proficient in Windows OS and CRM platforms
- Typing speed: 40+ WPM with 95% accuracy
- Fluent in English (bilingual Spanish a major plus)
- Exceptional active listening skills
- Ability to work flexible shifts (evenings/weekends)
- Passion for helping customers succeed