Job Description
Join our award-winning team in San Jose! InnovateTech Solutions is urgently hiring motivated individuals for our Tech Support Associate role. NO PRIOR EXPERIENCE REQUIRED – we provide comprehensive paid training to launch your career in technology.
This is your chance to work with cutting-edge systems while receiving hands-on mentorship from industry experts. Our collaborative environment fosters growth, and we offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. Located in the heart of Silicon Valley, this position is perfect for career changers and recent graduates.
Responsibilities
- Provide exceptional technical support to enterprise clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows, macOS, and cloud platforms
- Document all interactions and solutions using our ticketing system
- Collaborate with senior engineers on complex troubleshooting escalations
- Participate in ongoing training to master new technologies and certifications
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities and customer service mindset
- Basic computer literacy (typing, internet navigation, OS familiarity)
- Ability to learn technical concepts quickly with structured training
- Excellent written and verbal communication skills
- Valid California driver's license (occasional client site visits required)
- Passionate about technology and continuous learning