Job Description
We are hiring immediately for dynamic Entry Level Customer Service Representatives in Virginia Beach, VA. If you are looking to start your career tomorrow and want to join a fast-paced, supportive team, this is your opportunity.
At Apex Solutions Group, we believe in investing in our people. We provide comprehensive paid training and a clear path for career advancement. Whether you are fresh out of school or looking to switch careers, our team will guide you every step of the way.
Why Choose Us?
- Immediate Start: Begin your career within days.
- No Experience Required: We train you from scratch.
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Benefits Package: Health, dental, and vision insurance available.
- Flexible Scheduling: Work full-time or part-time hours.
Don't wait—apply today and secure your spot on our team!
Responsibilities
- Handle High-Volume Inquiries: Respond to customer calls and emails professionally and efficiently to resolve issues.
- Provide Product/Service Information: Educate customers on our offerings and answer questions to ensure satisfaction.
- Issue Resolution: Troubleshoot problems and escalate complex issues to management when necessary.
- Maintain Records: Accurately document customer interactions and account information in our CRM system.
- Upselling Opportunities: Identify opportunities to suggest additional services that benefit the customer.
- Team Collaboration: Work closely with sales and support teams to achieve departmental goals.
Qualifications
- High School Diploma: or GED equivalent required.
- Communication Skills: Excellent verbal and written communication abilities.
- Computer Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Reliability: Must be punctual and able to work a full-time schedule.
- Positive Attitude: A self-starter with a passion for helping others.
- Internet Access: Reliable high-speed internet connection for remote or hybrid roles.