Job Description
Start Tomorrow! Training Provided - Urgent Hiring in Fort Worth!
Join our award-winning team at Apex Solutions Group as a Customer Service Representative. We're urgently hiring motivated individuals for immediate start dates with comprehensive paid training. No experience required – we'll equip you with everything needed to succeed in a dynamic, growth-oriented environment.
As a key member of our client success team, you'll deliver exceptional service to Fortune 500 clients while enjoying competitive pay, flexible schedules, and clear advancement paths. Our Fort Worth headquarters offers modern amenities and a supportive culture focused on your development.
Why Apply Today?
• Immediate start opportunities
• 2 weeks paid training program
• Health/dental/vision benefits (Day 1)
• Quarterly performance bonuses
• Tuition reimbursement for career growth
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical support teams to resolve complex issues
- Document all interactions in compliance with company protocols
- Meet/exceed daily performance metrics (handle time, resolution rate)
- Participate in weekly coaching sessions for continuous improvement
- Identify upsell opportunities to enhance client relationships
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts (including weekends)
- No prior experience required – training provided
- Must pass background check and drug screen