Job Description
Join Our Elite Customer Service Team in Raleigh, NC!
We're urgently seeking passionate Call Center Agents to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of North Carolina's tech hub. Apply today and start your career growth journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Adhere to strict compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- US work authorization required