Job Description
Are you looking for a stable career with immediate hire opportunities and a company that invests in your growth? Apex Tech Solutions is seeking a driven Technical Support Specialist to join our expanding team in Fort Worth, TX.
We pride ourselves on being a training provided employer. If you have a passion for technology and a desire to learn, we will teach you everything you need to know. You don't need years of experience—we need your work ethic and eagerness to succeed.
Why Choose Apex Tech?
- Immediate Start: We are looking to fill this role immediately.
- Full Training: Comprehensive on-the-job training program included.
- Growth Opportunities: Clear pathways for advancement within the IT department.
- Modern Environment: Work in a cutting-edge facility with a collaborative team culture.
If you are ready to kickstart your career in IT, apply today!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat to resolve hardware and software issues.
- Guide users through troubleshooting steps and explain complex technical concepts in simple language.
- Document all support cases and resolutions in our ticketing system for future reference.
- Collaborate with senior engineers to escalate complex issues and improve our knowledge base.
- Maintain a professional and positive demeanor while managing high-volume ticket queues.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo our comprehensive 4-week training program.