Job Description
Are you ready to launch a high-growth career in technology?
OmniConnect Services is currently seeking ambitious, tech-curious individuals for our Technical Support Specialist program in San Antonio, TX. We believe in investing in our people—no prior experience is required. We provide comprehensive, hands-on training to get you up to speed.
Join a fast-paced environment where you will be the face of our technical solutions, helping clients navigate complex issues with ease and empathy.
Responsibilities
- Provide Exceptional Customer Support: Manage inbound inquiries via phone, email, and chat to resolve technical issues efficiently.
- Troubleshoot Technical Problems: Utilize your training to diagnose and fix software, hardware, and network issues for our diverse client base.
- Document Interactions: Log all support tickets and customer feedback accurately into our CRM systems.
- Collaborate with Teams: Work closely with senior engineers and product teams to escalate complex issues and suggest improvements.
- Stay Updated: Participate in ongoing training sessions to keep abreast of new software updates and company protocols.
Qualifications
- Education: High School Diploma or GED required.
- Technical Aptitude: A strong willingness to learn and adapt to new software systems (training provided).
- Communication: Excellent verbal and written communication skills in English.
- Problem Solving: Ability to think critically and troubleshoot basic technical scenarios.
- Availability: Must be available to work full-time, including weekends or holidays if required.