Job Description
Join the Fastest Growing Tech Team in Atlanta, GA
We are currently urgent hiring for enthusiastic individuals to join our dynamic team as a Technical Support Representative. This is an entry-level position with no prior experience required, offering a fantastic opportunity to launch a career in the booming IT industry.
At Atlanta Tech Solutions, we believe in nurturing talent. If you have a problem-solving mindset and a willingness to learn, we will provide the training and tools you need to succeed. Don't miss out on this chance to work with cutting-edge technology in a collaborative environment.
Why Apply?
- Urgent Hiring: Positions available immediately for the right candidate.
- No Experience Necessary: Comprehensive training provided on the job.
- Competitive Pay: Earn $18.00 - $22.00 per hour starting.
- Growth Path: Clear career progression opportunities within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat regarding technical issues.
- Troubleshoot and resolve basic hardware and software problems for clients.
- Document all customer interactions and technical issues in our CRM system.
- Guide non-technical customers through complex technical solutions in a clear, friendly manner.
- Collaborate with senior technical staff to escalate and resolve complex tickets.
- Maintain a high level of customer satisfaction by providing timely and accurate support.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic computer literacy and familiarity with operating systems.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A positive attitude and a genuine eagerness to learn new technologies.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and home office setup (if remote).
Responsibilities
- Respond to customer inquiries via phone, email, and live chat regarding technical issues.
- Troubleshoot and resolve basic hardware and software problems for clients.
- Document all customer interactions and technical issues in our CRM system.
- Guide non-technical customers through complex technical solutions in a clear, friendly manner.
- Collaborate with senior technical staff to escalate and resolve complex tickets.
- Maintain a high level of customer satisfaction by providing timely and accurate support.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic computer literacy and familiarity with operating systems.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A positive attitude and a genuine eagerness to learn new technologies.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and home office setup (if remote).