Job Description
We are immediately hiring a Technical Support Associate to join our growing team in Chicago, IL. This is a fantastic opportunity for individuals eager to launch a career in Information Technology. We provide comprehensive on-the-job training and career growth pathways for motivated candidates.
In this role, you will serve as the technical backbone for our operations, resolving user issues and ensuring our systems run efficiently. Join us today and start your journey in tech with a supportive environment and competitive benefits.
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users via phone, email, and remote desktop tools for hardware and software issues.
- Ticket Management: Log, track, and resolve all technical support tickets in our CRM system efficiently.
- System Configuration: Assist in the setup, installation, and configuration of new workstations, printers, and peripherals.
- User Training: Guide non-technical staff on best practices for using office software and hardware.
- Technical Documentation: Maintain up-to-date knowledge base articles regarding common troubleshooting procedures.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: No prior IT experience required; we value passion and willingness to learn.
- Skills: Basic understanding of Windows operating systems and Microsoft Office Suite.
- Soft Skills: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work full-time hours, including some evenings or weekends if needed.