Job Description
Start your career tomorrow! Join Pittsburgh Connect Solutions as a Call Center Agent and become the voice of innovation for our Fortune 500 clients. We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and rapid advancement opportunities. No experience? No problem! We provide paid training and flexible scheduling to fit your lifestyle. Join our award-winning team in the heart of Pittsburgh and start earning from day one!
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Utilize CRM systems to document interactions and update customer profiles
- Meet/exceed performance metrics including CSAT scores and handle times
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal communication and active listening abilities
- Ability to navigate multiple systems simultaneously
- Positive attitude and resilience in high-pressure situations
- Flexible availability including evenings and weekends