Job Description
Join our award-winning team at Lexington Customer Solutions Inc. and start your career tomorrow! We're seeking passionate Call Center Agents to deliver exceptional customer experiences in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Lexington's top-rated workplaces.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM software
- Document interactions accurately in company systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Flexibility with evening/weekend shifts
- Basic typing proficiency (25+ WPM)
- Positive attitude under pressure