Job Description
Join our award-winning team at Premier Hospitality Group as a Front Desk Receptionist and receive a $2,000 sign-on bonus! We're seeking a polished professional to create exceptional first impressions for our luxury hotel guests. This role combines warm hospitality with administrative precision in a vibrant downtown Tulsa setting. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions are truly valued.
Responsibilities
- Manage check-in/check-out processes for hotel guests with efficiency and warmth
- Handle multi-line phone system and direct inquiries to appropriate departments
- Coordinate meeting room reservations and guest amenities requests
- Maintain accurate guest records using property management software
- Process payments and manage cash drawer with strict adherence to policies
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly with exceptional service recovery skills
Qualifications
- Minimum 2 years of front desk or customer service experience in hospitality
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and transportation options
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred