Job Description
Are you a driven professional looking for a rewarding career in customer service? Apex Support Group is currently hiring for dynamic Call Center Agents in Indianapolis, IN.
We offer a competitive salary, a supportive work environment, and a $1,500 Sign-On Bonus for qualified candidates who join our team!
Whether you are an experienced representative or looking to start your journey in the call center industry, we provide comprehensive training to ensure your success. Join a team that values your contributions and offers clear paths for advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer inquiries, complaints, and issues in a professional and empathetic manner.
- Accurately document all customer interactions and account information in the CRM system.
- Provide accurate information regarding products, services, and company policies.
- Identify and escalate complex issues to appropriate management or technical teams.
- Meet or exceed daily and weekly performance metrics (AHT, CSAT, etc.).
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and navigating web browsers.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must pass a background check and drug screen.