Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Lincoln! ConnectHub Solutions is seeking friendly, tech-savvy professionals to deliver exceptional support experiences. Enjoy flexible scheduling, competitive pay, and comprehensive training while making a real impact on our clients' satisfaction. This role offers growth opportunities within our expanding Nebraska operations and includes benefits like paid training and performance bonuses.
We're looking for individuals who thrive in dynamic environments and are passionate about problem-solving. If you're ready to build your career in customer service with a company that values your contributions, apply today!
Responsibilities
- Handle 40-50 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing using CRM systems
- Document interactions accurately in Salesforce while meeting quality metrics
- Collaborate with support teams to escalate complex issues and ensure resolution
- Participate in ongoing training to maintain product knowledge and compliance standards
- Contribute to process improvement initiatives based on customer feedback analysis
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Type 35+ WPM with strong computer navigation skills
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional active listening and conflict resolution abilities
- Available 20-25 hours/week including evenings/weekends
- Nebraska residency required (no remote work)