Job Description
Join our award-winning customer service team in Durham, NC and unlock your career potential! We're offering a $2,500 sign-on bonus for qualified candidates ready to deliver exceptional customer experiences. As a Call Center Agent at Apex Customer Solutions, you'll be the voice of our brand—providing support, resolving inquiries, and building lasting relationships with clients across diverse industries. Enjoy a modern workspace, comprehensive training, and clear career advancement paths in a company that invests in your growth.
Why join us? We pride ourselves on fostering a collaborative, supportive environment where your contributions matter. Our competitive compensation package includes performance incentives, health benefits, and paid time off. Ready to turn your communication skills into a rewarding career? Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed call logs
- Collaborate with team members to share best practices and improve service quality
- Meet or exceed performance metrics including call handle time, customer satisfaction scores, and first-call resolution
- Stay updated on product knowledge and company policies through continuous training
- Identify opportunities to upsell or cross-sell products when appropriate
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote work flexibility (if applicable)
- Must pass background check and drug screening