Job Description
Join our award-winning customer service team as a Senior Call Center Agent in Milwaukee! We're seeking dynamic professionals to deliver exceptional support while advancing their careers in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within a Fortune 500 company.
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Employee discounts on company products
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve complex billing, technical, and account inquiries
- Document interactions accurately in Salesforce CRM
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with technical support teams for escalations
- Participate in continuous improvement initiatives
- Maintain compliance with PCI and HIPAA regulations
Qualifications
- 2+ years of customer service/call center experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen