Job Description
Launch your career with no experience required! Urban Growth Partners is seeking motivated individuals for our full-time Entry-Level Customer Service Specialist positions in New York. We provide comprehensive paid training, career advancement opportunities, and a supportive environment to help you thrive. Perfect for recent graduates or career changers looking to build a professional foundation in a dynamic company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and escalation procedures
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call handling times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (no prior experience required)
- Strong communication and active listening skills
- Basic computer literacy with ability to navigate multiple systems
- Ability to remain calm and professional under pressure
- Strong problem-solving and critical thinking abilities
- Willingness to work flexible hours including weekends
- Passion for helping others and delivering exceptional service
- Must pass background check and drug screening