Job Description
Join our award-winning customer support team at GlobalConnect Solutions! We're seeking dynamic professionals to deliver exceptional service to Fortune 500 clients. Enjoy comprehensive benefits, career advancement opportunities, and a vibrant downtown Manhattan work environment. Our state-of-the-art facility offers flexible scheduling, wellness programs, and recognition initiatives. What makes us special? We invest in your growth through continuous training programs and performance-based bonuses. Apply today to become part of an industry leader!
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with technical support teams for complex issues
- Participate in quality assurance reviews and coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- Minimum 2 years BPO/call center experience
- Proficiency with Salesforce and Zendesk platforms
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Valid New York State driver's license (required for occasional client visits)
- Bilingual Spanish proficiency preferred