Job Description
Join our award-winning team at Orlando Customer Solutions! We're seeking dynamic individuals to represent premier brands in our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Orlando's thriving business district.
What We Offer: Health insurance, 401K matching, paid training, quarterly bonuses, and free parking. Our modern office features ergonomic workstations, wellness rooms, and collaborative spaces.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues using Salesforce and Zendesk
- Maintain 95%+ customer satisfaction scores through active listening
- Document interactions accurately and adhere to compliance protocols
- Collaborate with support teams to escalate complex issues
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- Minimum 2 years customer service experience in B2B environment
- Proficient in CRM platforms (Salesforce/Zendesk)
- Exceptional verbal communication and conflict resolution skills
- Ability to type 45+ WPM with 98% accuracy
- Flexible schedule including nights/weekends (4 on/3 off rotation)
- Associate degree or equivalent professional certification
- Bilingual (Spanish) candidates preferred