Job Description
We are seeking a motivated Remote Part-Time Customer Service Representative to join our growing team in Nashville, TN. This is an Entry Level position designed for individuals eager to launch their career in tech support and client relations. We offer comprehensive training provided to ensure your success from day one.
Why Apply?
- Work from the comfort of your home.
- No prior experience required—full training is included.
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly pay and growth opportunities.
As part of the Nashville Tech Innovators network, you will play a vital role in connecting our clients with the solutions they need.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a professional and timely manner.
- Assist customers in troubleshooting basic technical issues and navigating our software platforms.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to resolve complex issues and improve service quality.
- Complete assigned online training modules and certification programs.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Access to a high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Basic computer proficiency (Microsoft Office, email, and web browsers).
- Ability to work independently and manage time effectively.
- Enthusiasm to learn new technologies and adapt to changing processes.