Job Description
Are you looking for a dynamic part-time opportunity in Virginia?
Apex Support Solutions is seeking a motivated Entry Level Customer Service Representative to join our growing team. We pride ourselves on providing exceptional support to our clients and offer a collaborative environment where your voice matters.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. Whether you are looking to jumpstart your career or seeking a flexible schedule, this is the perfect place to grow your skills.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with a focus on customer satisfaction and retention.
- Accurately enter and update customer information into our CRM system.
- Collaborate with team leads to identify trends and improve service processes.
- Provide accurate information regarding products and services.
- Document all customer interactions and resolutions in the company database.
Qualifications
- High School Diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including MS Office Suite.
- Ability to work independently and manage time effectively in a part-time role.
- Previous customer service experience is a plus but not required for the right candidate.
- Positive attitude and willingness to learn new systems.