Job Description
Are you ready to launch a rewarding career without the need for prior experience? Apex Tech Solutions is actively seeking dedicated Remote Night Shift Customer Support Specialists based in Jacksonville, FL. We pride ourselves on fostering talent, offering comprehensive on-the-job training to help you succeed in a fast-paced, supportive environment.
As a leading provider of technical services, we understand the importance of work-life balance and career growth. Whether you are a recent high school graduate or looking to switch careers, our night shift role offers the perfect opportunity to earn a competitive salary while working from the comfort of your home.
Why Join Apex Tech Solutions?
- No Experience Required: We provide full training and mentorship.
- Remote Flexibility: Work from anywhere in Jacksonville, FL (and beyond).
- Competitive Night Shift Differential: Earn up to $22/hr with premium shift pay.
- Career Growth: Clear pathways for advancement within the company.
Don't let a lack of experience hold you back. Apply today and take the first step towards a professional future with Apex Tech Solutions.
Responsibilities
- Provide Technical Assistance: Respond to customer inquiries via phone, email, and chat to resolve technical issues and software problems.
- Follow Standard Operating Procedures: Utilize provided scripts and troubleshooting guides to ensure consistent, high-quality support for every customer interaction.
- Document Customer Interactions: Accurately record details of support sessions, including issues resolved and steps taken, in our CRM system.
- Identify Trends: Monitor recurring issues and communicate potential software or process improvements to the team lead.
- Maintain Professionalism: Uphold a professional, empathetic, and patient demeanor, especially during peak night shift hours.
- Attend Training Sessions: Participate in scheduled training workshops to enhance product knowledge and soft skills.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior experience required. A strong willingness to learn is essential.
- Technical Skills: Basic computer proficiency and familiarity with web browsers and operating systems.
- Internet Connection: A stable, high-speed internet connection is mandatory for remote work.
- Communication: Excellent verbal and written communication skills with a clear speaking voice.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or similar) consistently.