Job Description
Join Detroit's fastest-growing remote team! We're seeking motivated individuals with no prior experience to launch their careers in customer support. This fully remote part-time position offers flexible hours and comprehensive training to help you succeed. Work from anywhere in Detroit while gaining valuable skills in communication, problem-solving, and digital tools. Perfect for students, career changers, or anyone seeking a fresh start with immediate employment. Our inclusive culture supports professional growth and provides clear advancement paths for dedicated team members.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates using our CRM system
- Document interactions accurately in our customer database
- Collaborate with senior team members to resolve complex issues
- Complete online training modules to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to team feedback sessions for process improvements
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (students welcome)
- Reliable internet connection and quiet home workspace
- Strong written and verbal communication skills
- Ability to learn digital tools through online training
- Flexible schedule availability (evenings/weekends required)
- Basic computer proficiency with Windows/Mac OS
- Positive attitude and willingness to learn new skills