Job Description
Join NexusConnect Solutions' award-winning remote team and kickstart your career in tech support! We're urgently seeking motivated individuals to fill our entry-level customer support roles in Oklahoma City. Enjoy full-time remote work with comprehensive training and growth opportunities. No experience required – just your enthusiasm and willingness to learn. Start immediately and join our innovative team serving Fortune 500 clients.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues for enterprise clients
- Document interactions in CRM systems with precision
- Collaborate with senior team members to resolve complex cases
- Master internal tools and processes during onboarding
- Meet daily performance metrics and quality standards
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Reliable high-speed internet connection
- Proficiency with Microsoft Office suite
- Ability to work independently in a remote setting
- Customer service mindset with problem-solving aptitude
- Flexible schedule availability including evenings
- U.S. work authorization required