Job Description
Join Fort Worth Connects, a leading remote-first employer, and launch your career with no experience required! We're seeking motivated individuals for our Entry-Level Remote Customer Support Specialist positions offering weekly pay and full benefits. Perfect for recent graduates, career-changers, or anyone seeking remote work in the Fort Worth area. Enjoy flexible hours while providing exceptional customer service through chat, email, and phone support. Our comprehensive training program ensures you succeed from day one!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our knowledge base
- Document interactions accurately in our CRM system
- Collaborate with senior support agents for complex case escalation
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Identify trends in customer feedback for continuous improvement
Qualifications
- No prior experience required - we provide paid training!
- High school diploma or equivalent
- Reliable internet connection and quiet home office space
- Strong typing skills (minimum 30 WPM)
- Excellent verbal and written communication skills
- Ability to work independently with minimal supervision
- Basic computer proficiency (Windows/Mac, browsers, email)
- Must be available for flexible shifts including weekends