Job Description
Join our award-winning customer support team as a Remote-Friendly Trainee in St. Louis! We're seeking motivated individuals to provide exceptional service while building foundational skills in a dynamic, growth-oriented environment. Enjoy flexible remote work options with occasional in-person collaboration at our downtown St. Louis hub. Comprehensive training provided – no prior experience required!
What We Offer:
- Industry-leading onboarding program with mentorship
- 100% remote work option after training period
- Clear career advancement path to specialist/supervisor roles
- Comprehensive benefits package (health/dental/vision)
- Competitive salary with quarterly performance bonuses
Responsibilities
- Deliver empathetic and efficient customer support via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Participate in bi-weekly training sessions and skill workshops
- Identify process improvement opportunities during customer interactions
- Meet weekly performance metrics for resolution time and satisfaction
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Ability to type 30+ WPM with strong attention to detail
- Proficiency with Microsoft Office and basic troubleshooting
- Customer service mindset with patience and problem-solving aptitude
- Reliable high-speed internet connection for remote work
- Authorized to work in the United States
- St. Louis metro area residency preferred for occasional in-person meetings