Job Description
Join Detroit Tech Solutions as a Remote Customer Support Trainee and launch your career in a dynamic, people-first environment. We're seeking passionate individuals who thrive in remote settings and are eager to learn the ropes of exceptional customer service. Enjoy flexible work-from-home opportunities while receiving comprehensive training to master our cutting-edge platforms. This entry-level role offers a clear growth path into senior support positions with competitive benefits and a supportive team culture. If you're detail-oriented, tech-savvy, and committed to resolving customer issues with empathy, apply today!
Responsibilities
- Provide exceptional remote customer support via phone, email, and chat channels
- Master company products/services through structured training programs
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify and escalate product/service improvement opportunities
- Maintain performance metrics including response time and resolution rate
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or technical support experience
- Proficiency with remote communication tools (Zoom, Slack, etc.)
- Strong written and verbal communication skills
- Ability to troubleshoot basic technical issues
- High typing accuracy (40+ WPM preferred)
- Self-motivated with excellent time management skills
- Reliable high-speed internet connection at home