Job Description
Join ConnectCare Solutions as a Remote Call Center Agent and deliver exceptional customer service from the comfort of your home! We're seeking empathetic professionals to support our healthcare clients in El Paso and beyond. Enjoy a flexible schedule, competitive compensation, and comprehensive benefits while making a meaningful impact on patient experiences. Our award-winning training program ensures you're fully prepared to thrive in this dynamic role.
Why Join Us?
- 100% remote work opportunity
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance bonuses
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Accurately document patient information and case details in CRM systems
- Resolve billing inquiries, appointment scheduling, and insurance verification
- Maintain strict HIPAA compliance and data security protocols
- Collaborate with healthcare teams to ensure seamless patient care
- Meet/exceed quality metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication skills in English and Spanish (bilingual required)
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Healthcare industry knowledge a plus