Job Description
Join our dynamic team as a Part-Time Front Desk Receptionist at Laredo Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences at our premier downtown location. This role offers flexible scheduling while allowing you to develop valuable hospitality skills in a supportive environment. If you're passionate about creating positive first impressions and thrive in fast-paced settings, apply today to become the welcoming face of our establishment!
Responsibilities
- Manage guest check-in/check-out processes efficiently with hotel management software
- Answer multi-line phone calls and route inquiries to appropriate departments
- Process payments and maintain accurate financial transaction records
- Coordinate concierge services and local attraction recommendations
- Maintain pristine lobby and reception area standards
- Resolve guest concerns with professionalism and empathy
- Collaborate with housekeeping and maintenance teams for seamless operations
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 1 year customer service or hospitality experience
- Proficiency with Microsoft Office Suite and property management systems
- Fluent English/Spanish bilingual communication skills required
- Exceptional multitasking abilities with attention to detail
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- Basic cash handling and accounting knowledge