Job Description
Join Detroit's fastest-growing startup as a Part-Time Entry-Level Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support while launching their careers in a dynamic environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth in our downtown Detroit headquarters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with senior team members to resolve escalated cases
- Contribute to process improvement initiatives
- Attend weekly training sessions on product knowledge
- Support marketing campaigns through customer outreach
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite
- Ability to work flexible hours (including weekends)
- Positive attitude with problem-solving aptitude
- Valid Michigan driver's license (for occasional off-site tasks)
- Basic familiarity with social media platforms