Job Description
Launch your career with paid training at Career Launch Partners! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist role in Oakland. Our comprehensive 8-week training program equips you with industry-leading skills in communication, conflict resolution, and CRM software. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Join us to build a stable future in one of California's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using company protocols and CRM tools
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training and skill development
Qualifications
- No experience required – we train everyone!
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to learn new technologies quickly
- Positive attitude and customer-focused mindset
- Reliable internet access for remote work components
- Authorization to work in the United States