Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Support Trainee in sunny Jacksonville, FL! This is your golden ticket to launch a rewarding career in customer service while gaining invaluable hands-on experience. We're seeking passionate individuals who thrive in fast-paced environments and want to make a real difference in customers' lives. Enjoy flexible scheduling, comprehensive paid training, and a supportive team culture that values growth and innovation. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master our product suite through intensive paid training programs
- Document customer interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex inquiries
- Identify opportunities to improve customer satisfaction metrics
- Adhere to all company policies and compliance standards
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong verbal and written communication skills
- Proficient with Microsoft Office and basic tech tools
- Ability to multitask in a fast-paced environment
- Customer-centric mindset with empathy and patience
- Reliable transportation to our Jacksonville headquarters
- Must be available for evening/weekend shifts (15-20 hrs/week)