Job Description
Join our award-winning customer support team as an entry-level Call Center Agent! No experience is needed – we provide comprehensive training to help you succeed. Enjoy a dynamic work environment with competitive pay, full benefits, and growth opportunities. Located in the heart of San Jose's tech hub, ConnectSolutions values your potential and offers a supportive culture where your voice matters. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services through phone/email/chat
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance customer experiences
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication skills and active listening ability
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Resilience to handle high-volume call environments
- Must pass background check and drug screening