Job Description
Join our award-winning customer support team in Charlotte and kickstart your career with our comprehensive paid training program! No prior experience needed – we provide all the tools and mentorship to transform you into a customer service expert. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your voice matters. Apply today and begin your journey toward a rewarding career in tech support!
Responsibilities
- Master product knowledge through our structured paid training curriculum
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document cases accurately in CRM systems while maintaining service quality standards
- Collaborate with senior agents to resolve complex technical issues
- Proactively identify process improvements and contribute to team goals
- Participate in ongoing skill development workshops and certifications
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Basic computer literacy and typing proficiency (40+ WPM)
- Customer-focused mindset with patience and adaptability
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization required