Job Description
Join Phoenix Solutions Group as a Part-Time Customer Support Trainee and launch your career in tech! We're seeking passionate individuals to provide exceptional customer experiences while learning industry-leading support techniques. Our comprehensive training program ensures you'll develop valuable skills in communication, problem-solving, and software navigation—all while supporting our innovative clients across the Southwest. Enjoy flexible scheduling, a collaborative team environment, and opportunities for growth into full-time or specialized roles.
Responsibilities
- Deliver empathetic customer support via phone, email, and chat channels
- Master company products/services through structured training modules
- Document interactions and resolve technical issues efficiently
- Collaborate with senior team members to resolve complex inquiries
- Contribute to continuous improvement of support processes
- Maintain detailed case notes in CRM systems
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Phoenix office
- Availability for 20-25 hours/week (weekend flexibility required)
- Previous customer service experience a plus