Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! We're seeking passionate individuals in Charlotte, NC to deliver exceptional customer experiences while building foundational skills in communication, problem-solving, and tech tools. Enjoy flexible scheduling, comprehensive paid training, and a supportive team environment. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Master company products/services through our structured training program
- Document interactions and resolve issues efficiently using CRM systems
- Collaborate with senior agents to resolve complex customer concerns
- Meet performance metrics for response times and customer satisfaction
- Contribute to process improvements based on customer feedback
- Stay updated on product updates and support protocols
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Proficient in basic computer applications and internet navigation
- Ability to multitask in a fast-paced digital environment
- Patience and problem-solving mindset with customer-focused attitude
- Availability to work 20-25 hours/week (evenings/weekends required)
- Valid US work authorization and reliable transportation