Job Description
Join TechFlow Solutions' award-winning support team as a Customer Support Trainee! We're seeking passionate individuals to provide exceptional service to our growing client base in Portland's thriving tech scene. This fully paid training program combines hands-on mentorship with comprehensive learning modules to fast-track your career in customer success. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement within our innovative organization.
Responsibilities
- Deliver empathetic and efficient customer support via phone, email, and chat
- Master our proprietary CRM and support tools through structured training
- Resolve technical inquiries with step-by-step troubleshooting guidance
- Document cases accurately in our ticketing system for knowledge base growth
- Collaborate with senior agents to resolve complex escalations
- Participate in weekly skill-building workshops and feedback sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- Exceptional verbal and written communication skills
- Basic proficiency with Windows OS and web applications
- Proven ability to remain calm under pressure and multitask
- Customer service mindset with genuine desire to help others
- Available for full-time training (40 hours/week) with rotating shifts
- Valid US work authorization and willingness to submit to background check