Job Description
Join our award-winning support team in Lincoln, NE! TechSolutions Inc. is seeking passionate individuals for our Part-Time Customer Support Trainee program. No experience required – we provide comprehensive training to transform your people skills into a rewarding career. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our rapidly expanding tech company. If you're a problem-solver with exceptional communication abilities and thrive in collaborative environments, this is your chance to launch a fulfilling career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document all interactions accurately in our ticketing platform
- Collaborate with senior support agents to escalate complex cases
- Master product knowledge through ongoing training modules
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude with a customer-first mindset
- Reliable transportation to our Lincoln facility
- Must be available for evening/weekend shifts