Job Description
Join our award-winning customer experience team as a Part-Time Customer Support Trainee! We're seeking motivated individuals in Kansas City to build foundational skills in client relations, technical troubleshooting, and communication. This trainee position offers paid training, flexible scheduling, and a clear path to advancement within our growing organization. Perfect for students, career changers, or those seeking work-life balance. Enjoy a supportive environment with mentorship programs and comprehensive benefits including health insurance and retirement plans. Apply today to start your journey in customer excellence!
Responsibilities
- Master product knowledge and support protocols through structured training modules
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with senior agents to resolve complex technical and service issues
- Identify process improvement opportunities and contribute to team growth
- Meet key performance indicators including resolution times and customer satisfaction scores
- Participate in weekly skill-building workshops and feedback sessions
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Basic proficiency with Microsoft Office Suite and customer service software
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving aptitude with a customer-first mindset
- Flexibility to work evenings and weekends (20-25 hours/week)
- No prior experience required – we provide comprehensive paid training