Job Description
Join our award-winning customer support team as a trainee in Nashville! NexTech Solutions is seeking motivated individuals to provide exceptional service while learning industry-leading support techniques. This part-time role offers flexible scheduling and a clear path to full-time advancement. Enjoy a collaborative environment with comprehensive training, competitive benefits, and the opportunity to make a real impact on our growing customer base.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex issues
- Participate in ongoing training sessions to master product knowledge
- Meet key performance metrics including response time and customer satisfaction
- Identify and escalate trends in customer feedback
- Contribute to knowledge base articles for team-wide use
Qualifications
- High school diploma or equivalent (college coursework a plus)
- 0-2 years of customer service experience
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to work flexible hours including weekends
- Passion for helping others and continuous learning
- Nashville metro area residency preferred