Job Description
Join our elite customer support team in Tulsa and kickstart your career with industry-leading compensation! Global Support Solutions is seeking motivated individuals for our comprehensive 12-week paid training program designed to transform you into a high-value support specialist. Enjoy competitive benefits, career advancement pathways, and a collaborative environment where your growth is prioritized.
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify process improvement opportunities
- Meet performance metrics including CSAT and resolution rates
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities
- Basic technical proficiency (typing 40+ WPM)
- Customer service mindset with empathy
- Ability to work flexible shifts
- Passion for continuous learning
- US work authorization required